Trenitalia

For the past 4 days I have been trying to fill out the complaint form on Trenitalia's website and for the past 4 days, after almost reaching the end of the long process I've received the "your session has been timed-out" message.
Now I may not be the world's fastest typer (I'll admit it) but I'm certainly not the slowest so I can only assume the website is screwy OR RATHER that particular page just happens to be screwy. I can only imagine all the complaints Trenitalia gets so it wouldn't surprise me if they disabled the page every now & then.
Have any of you recently used the trains at Fiumicino Airport? When I landed in Rome last week, I strolled into the Fiumicino Airport train station to find two incredibly long lines of people waiting at the ticket machines. NOTE: the station is only equipped with four normal machines (in addition to two very strange old skool machines that nobody ever knows how to use... and they were both out of service anyway) and two of the four were broken. I was blown away by the total chaos and even more blown away by the fact that half of the "ticket stamping machines" were broken as well. Way to welcome people to Rome, as soon as you land you're already faced with annoyances and inefficiencies! Really Rome, you need to get your act together ASAP. You make a horrific first impression...