Showing posts with label Fastweb. Show all posts
Showing posts with label Fastweb. Show all posts

Thursday, September 18, 2008

Medley

1) How happy am I that the summer is FINALLY over? (Answer: unbelievably happy)

2) Just came across this website which lists farmer's markets throughout Italy. The ones in Rome aren't exactly centrally located but I may try to check one out eventually. But I have to say, some market stands at Testaccio are essentially run by farmers. In fact, they're the ones who usually charge less- most produce (which is strictly seasonal) is 1.00 euro a kg and quite tasty.

3) Yesterday while standing in line at the tabaccheria to send a fax... You may be thinking: who the hell sends faxes in 2008? I DO- not by choice but because my Fastweb saga is still not over and the only real way to get in touch with them is via letters or fax. Ridiculous huh? Nice to know that Italy's biggest telephone/Internet provider is so behind the times. Anyway, I'm in line and there's an elderly lady in front of me mumbling to herself... not in a crazy way but rather in a "I'm so fed up I don't know what to do anymore" way. Her story: she had been on a waiting list for 4 years to get a knee operation at San Giacomo hospital, it was finally her turn and guess what? The hospital closed down. So now she has to start the request process all over again. It broke my heart to see the desperation and frustration in her eyes. She didn't know who to turn to, where or if she could complain, she's yet another victim of this fucked up public healthcare system.

4) Is it just me or has the number of cars in Rome increased threefold??? WTF! I don't remember there being this many cars before the vacation exodus. Twice yesterday I had to get off the bus and walk because we were stuck in traffic for ever. Argh... it could also be due to all the roadwork they've decided to start doing in the center of Rome in September. Nice planning, guys! Just a suggestion for next time: consider doing it in August when the city's empty and so are the roads, it would make for a much better work environment for you and a more livable city for us.

the end

Friday, July 18, 2008

Fastweb must die


How can a company of this size be SO unbelievable inefficient when it comes to customer service? It's immensely frustrating, annoying, time-consuming, upsetting, mind boggling, etc.
And the worst part is, there's not a damn thing I can do about it, I'm at their mercy. Calling the customer service number is a joke, emailing them is useless, and they have no real office I can go to and speak with an actually person. I am so tempted to cancel both my phone line & Internet and never deal with a phone company again. This time it looks like not even the consumer protection office can help me. I am about to go postal. HELP!!!!

***UPDATE- I wrote a letter to Fastweb and it seems it did the trick! They emailed me about my problem and assured me it's being taken care of. Yay!