I recently discovered two very useful outlets for my Rome/Italy issues:
One is the Consumer Protection office. Not only do they have a phone number (and they actually answer the phone!) but they also have an office you can visit to file complaints about consumer-related issues!!! They managed to resolve a year long battle with Fastweb for me, and they did it in 2 days. LOVE them.
The second is a hotline you can call to file complaints about all city-related issues. It's the equivalent of 311 in NYC. I've had limited experience with it, but so far so good.
Slowly but surely, Rome is making "progress".
3 comments:
Very very useful, thanks!! I already have a claim running against Banca Intesa... will definitely look these guys up!
Sorry to disappoint you, but it's only for the comune di Roma. =(
I got all excited then too until I realised it was only for Rome. You lucky Romans. Just can't believe an organisation like that would work in Naples anyway :)
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