tag:blogger.com,1999:blog-5532623477739115672.post8073240093728812366..comments2018-12-22T07:40:42.933+01:00Comments on I Heart Rome?: Passive mumblers & grumblersRomericanhttp://www.blogger.com/profile/15721721345728895213noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-5532623477739115672.post-29910226392594561522010-05-24T06:49:07.495+02:002010-05-24T06:49:07.495+02:00"...are so much better off with a customer wh..."...are so much better off with a customer who actually complains than with someone who has a bad experience and gives you no oppurtunity to fix the issue. This is particularly true in the age of web when people can vent to the world about a negative experience."<br /> Right, I too did complain or vent my frustration through the web several times. That's because I was up against big establishments lording over all who thinks individuals like me are just mere mortals not worth the time to contend with. <br /> In fastfood restaurants I find it always good to tell whatever is wrong to the server. But always with respect. If is a minor thing like a missing fork I would be getting it myself from the counter.Ikabod Grinwudhttps://www.blogger.com/profile/12469885633848420815noreply@blogger.comtag:blogger.com,1999:blog-5532623477739115672.post-89568660612161886612010-05-23T14:11:06.253+02:002010-05-23T14:11:06.253+02:00When I moved to NYC from Ireland in 1994 I had to ...When I moved to NYC from Ireland in 1994 I had to make a cultural shift when it came to complaining. <br />Irish people rarely complain to management in restaurants or stores but will tell everyone about their bad expeience.In New York people complain readily if they have an issue.<br />I work in food service and discovered you are so much better off with a customer who actually complains than with someone who has a bad experience and gives you no oppurtunity to fix the issue. This is particularly true in the age of web when people can vent to the world about a negative experience.The Culinary Lenshttps://www.blogger.com/profile/16256709204159950504noreply@blogger.comtag:blogger.com,1999:blog-5532623477739115672.post-62283606853230657822010-05-13T09:23:02.209+02:002010-05-13T09:23:02.209+02:00So true, Romerican! I like the itis but I find the...So true, Romerican! I like the itis but I find them exhausting because of their lack of clarity. I am reading a very interesting book called The Italians at the moment which puts this down to living in an insecure society which feeds off alliances - basically you keep your cards close to your chest. I'm Irish/English- the English side of me gets pretty frustrated sometimes!! Nice to know someone else is experiencing the same things!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5532623477739115672.post-67831955155027413532010-05-12T14:17:16.709+02:002010-05-12T14:17:16.709+02:00Anon- Yeah! It seems there are two extremes: eithe...Anon- Yeah! It seems there are two extremes: either they grin and bear it (more like grumble and bear it) or they explode and have screaming matches, there's rarely a middle ground.Romericanhttps://www.blogger.com/profile/15721721345728895213noreply@blogger.comtag:blogger.com,1999:blog-5532623477739115672.post-26636649669035710582010-05-11T12:25:33.473+02:002010-05-11T12:25:33.473+02:00I was complaining about this to my friend the othe...I was complaining about this to my friend the other day. I would so much prefer if they just told you straight but there seems to be a cultural block about straight talking here - unless you are arguing which is usually when things are more difficult to resolve!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5532623477739115672.post-51953135806542183172010-05-11T07:47:24.931+02:002010-05-11T07:47:24.931+02:00There is a sign but that doesn't stop them fro...There is a sign but that doesn't stop them from asking for directions, info, etc. so I doubt that's the reason.<br /><br />These folks were really worked up, judging by the anger and fervor that was brewing, I'd say they certainly didn't consider this to be a "petty" thing. They were genuinely bothered by the cold air but I guess it never occurred to them that they could do something to change the temperature.Romericanhttps://www.blogger.com/profile/15721721345728895213noreply@blogger.comtag:blogger.com,1999:blog-5532623477739115672.post-52721907179085794752010-05-11T04:45:20.122+02:002010-05-11T04:45:20.122+02:00Maybe there's a sign somewhere that says "...Maybe there's a sign somewhere that says "Don't talk to the driver while it's running"? <br />Or folks are in a habit of just venting out their frustrations by complaining among themselves on what seems to be petty things to them. It's like a veni, vidi, queri thing.Ikabod Grinwudhttps://www.blogger.com/profile/12469885633848420815noreply@blogger.com